Public offer agreement
This English translation is provided for convenience. If it differs from the Ukrainian version, the Ukrainian version prevails. It is a standard public offer template prepared for print.biz.ua; a legal review of the text is recommended before publishing it for real customers.
1. General provisions
This document is a public offer by Sole proprietor Nazaruk (ФОП Назарук) (tax ID 3230312379) (the “Provider”) and sets out the terms of the document printing service provided through the print.biz.ua website (the “Website”). Placing an order on the Website and confirming agreement with this Agreement (ticking “I agree to the public offer agreement” before payment) is full and unconditional acceptance of this offer under Articles 633, 641 and 642 of the Civil Code of Ukraine.
2. Subject of the agreement
The Provider prints, in black and white on A4 sheets, the documents the Customer uploads through the Website in PDF or DOCX format, and arranges delivery of the printed documents by the method the Customer chooses: the Nova Poshta delivery service (to a branch, a parcel locker or by courier to an address), JSC Ukrposhta (to a branch) or taxi within the city of Kyiv.
3. Placing an order
The Customer uploads documents to the Website (up to 10 MB each and 100 MB in total). The Website counts the pages automatically and shows the printing price. For each document the Customer chooses the number of copies and single- or double-sided printing, chooses a delivery method and enters the details it needs (city, branch, parcel locker, postcode or address), the recipient’s first name, last name and phone number, agrees to the terms of this Agreement and pays for the order. The order is placed once it has been paid successfully.
Each order gets a number (for example, PO-271-K7MX). With this number, the order’s status can be checked on the Website, and after entering the recipient’s phone number, its contents, delivery address and tracking number.
4. Price and payment
The printing price is calculated automatically: the number of pages in a document × the number of copies × the price of printing one page shown on the Website when the order is placed. Double-sided printing costs the same as single-sided. The printing price of all documents in the order is paid online by bank card through the monobank payment service when the order is placed.
If payment was not completed, the order can be paid from its status page within 1 day of being placed. After that, an unpaid order has to be placed again.
5. Delivery cost
The recipient pays for delivery at the carrier’s rates. If the printing price of the order is 1000 UAH or more, the Provider pays for Nova Poshta and Ukrposhta delivery. Taxi delivery is always paid at the carrier’s rate.
6. Delivery and dispatch times
- Nova Poshta: an order paid before 18:00 Kyiv time is handed to the carrier the same day; an order paid later, the next day.
- Ukrposhta: the order is handed to the carrier on the next Ukrposhta working day after the day the order is placed.
- Taxi in Kyiv: available 09:00 to 22:00 Kyiv time; the order is handed to the taxi within an hour of payment.
How long delivery takes once the parcel is with the carrier depends on the carrier and is not guaranteed by the Provider. The tracking number of a Nova Poshta or Ukrposhta parcel becomes available on the order’s status page once the parcel is handed to the carrier. Taxi delivery has no tracking number.
7. Storing files
Uploaded files are used only to price and print the order. How long they are kept and when they are deleted is set out in the Privacy policy.
8. Cancelling an order
Before payment, the Customer can simply close the page: an unpaid order creates no obligations. After payment but before printing starts, the Customer can cancel the order using the contacts in section 12; the money is then refunded under section 10. Once printing has started, the order cannot be cancelled, because it is made from the Customer’s own files.
9. Exchange and return of goods
Printed goods are made individually from the Customer’s files and therefore cannot be exchanged or returned, except for defects caused by the Provider (for example, a number of pages or copies that differs from the one paid for, or damage during printing). If such a defect is found, the Customer contacts the Provider using the contacts in section 12 within 7 days of receiving the parcel; the Provider, at its choice, reprints and resends the order or refunds the money.
10. Refunds
If a payment fails or is cancelled, the money is not charged or is returned to the Customer automatically by the payment system. For a confirmed defect caused by the Provider (section 9) or an order cancelled before printing (section 8), the money is refunded to the card used for payment within the time set by the rules of the payment system.
11. Liability
The Provider is not responsible for the content of files uploaded by the Customer or for delivery delays caused by the carrier. The Customer is responsible for the accuracy of the recipient’s details and the delivery address, and for ensuring that uploaded files do not violate the laws of Ukraine or the rights of third parties.
12. Provider details
Sole proprietor Nazaruk (ФОП Назарук)
Tax ID: 3230312379
Address: 105 Shevchenka St., Chernihiv, Ukraine
Phone: +380662635160
Email: oleks.nsh@gmail.com